Terms & Conditions

Has your item been damaged, stolen or lost? Submit your claim!

YOU MUST DO THE FOLLOWING

  • Notify Supercover Insurance Plc on 0871 222 1130 as soon as possible in any event of any incident likely to give rise to a claim under this insurance.
  • Report the theft or accidental loss of any mobile phone or PDA, within 12 hours of discovery to your Airtime Provider and blacklist your handset.
  • Report the theft or accidental loss of any electronic equipment to the Police within 24 hours of discovery and obtain a crime reference number in support of a theft and a lost property number in support of an accidental loss claim.
  • Provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss including but not limited to household insurance. Where appropriate a ratable proportion of the claim may be recovered direct from these Insurers.

IF WE REPLACE YOUR ELECTRONIC EQUIPMENT THE DAMAGED OR LOST ITEM BECOMES OURS!

If it is returned or found you must notify us and send it to us if we ask you to. To help us improve our service we may record or monitor telephone calls.

WARNING: We will process your claim under the Terms & Conditions of this insurance based on the first reason notified to us for the claim. If your claim is not covered and you then submit a claim having changed the reason we consider this as fraud. Details of all such cases will be passed to appropriate agencies for action.

 
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